Online terms

Welcome to Candle and Coaster.

This website is owned and operated by Candle & Coaster, a company established in Nottingham UK.

Our agreement

These terms & conditions are applicable when using our website www.candleandcoaster.com.

By using any part of this website, completing your customer registration and/or placing an order on the website you agree to be bound by our Terms.

Any reference to 'Candle & Coaster', 'we', 'us' in these terms is a reference to Candle and Coaster and any reference to 'you' or 'your' means you, the user of the website.


Changes to these terms

We reserve the right to change or modify these terms at any time where it is necessary in the course of our business to do so.

Any changes are effective immediately.

Any changes made after you have placed an order will not affect that order.

If you have any questions about our terms please contact us.

Your use of this website

By accepting the terms you confirm that all information and details provided by you to us are true, accurate and up to date in all respects.

You agree that in using the website, you will not: use the website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged or impaired in any way; use the website for any purpose that could damage the name of Candle & Coaster or impair the goodwill or reputation associated with our brand; use the website for criminal, fraudulent or illegal activity; use the website for any purpose other than for your own personal use.

We reserve the right to suspend, restrict or terminate your access to the website at any time without notice is we have reasonable grounds to believe that you have breached any of these restrictions.

​Cookies policy

If you use our website, we may place and access certain cookies on your computer or device.

Making an order

Once you have submitted an order for goods, you will receive an email confirming receipt of your order.

You will receive a further email from us when your order has been dispatched.

You may receive an order between 10-30 days after your order requesting feedback.

Product description and packaging​

The images of the products on our website are for illustrative purposes only.

The packaging of the product may vary from that shown in images on our website.

​If we cannot accept your order

If we are unable to accept your order, we will inform you of this and will not charge for the product.

This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline that you have specified.

​Making changes to your order

Please note that we are unable to cancel or amend your order during peak periods.

If you wish to cancel or change your order please contact us as soon as possible.


All prices are quoted in pounds sterling and are inclusive of VAT, unless otherwise specified.

Posting and packaging prices may be charged in addition to the price of any goods.


Online payment will be provided in a secure environment.

We offer numerous credit and debit card payment methods, in addition to PayPal, Apple Pay and Clear Pay.

​Re-sale of our products

Please note that all products which are made available on our website are for personal use only and you may not sell or re-sell any of the products to anyone, including making them available for sale on a third party website.