Shipping & returns

Order over £30

FREE UK Standard Delivery

Orders under £30

£2.95 Standard (Royal Mail 2nd class) UK Delivery

2-4 day time frame will begin when order is dispatched

Fulfilment times

Normal dispatch times are 2-4 working days

During peak times, please be aware this may be slightly longer.

To keep up with dispatch times follow our social media, or if you need a specific time frame email us info@candleandcoaster.com

Parcels will be sent using Royal Mail 2nd Class Service Mon, Tues, Thurs & Fri

Packaging

WE LOVE OUR PLANET & have an eco conscious attitude with everything we do, including our postal packaging.

We use only tape and packaging that is:
- recycled
- recyclable
- biodegradable

Add our packing peanuts to water and watch them disappear! 

Returns

Cancellations

If you wish to cancel your order please contact us by email candleandcoaster@gmail.com as soon as possible. Please note, changes to orders are dependent on stock and cannot always be changed, therefore a refund or exchange would be issued. Please be aware that we may not be able to cancel or amend orders during peak times. 

Non-faulty products

At Candle and Coaster, we want you to be completely happy with your purchase. If for any reason you aren't completely satisfied or you change your mind, you may return any product in it's original condition (unopened and free from damage) for a full refund or replacement within 14 days of purchase. 
Please be advised we are unable to take returns on products not purchased online www.candleandcoaster.com or at one of our market locations.

If you have purchased a product from one of our stockists, please contact them directly.

Return of gifts

If you have received an item, as a gift, purchased directly from Candle & Coaster, you can return it to us for an exchange only. No refunds can be given unless contacted by the original purchaser. 

Faulty products/Other right of return

In accordance with your statutory rights, you may return products:

where there has been an error in the price or description of the product ordered; or the product is faulty.

you are entitled to a refund where the products are returned to us within 14 days of purchase. After 14 days, you are entitled to a replacement product only.
If your package is visibly damaged upon delivery please tell the person delivering that you wish to sign as "received damaged".

If your products are received as faulty or damaged upon opening, please contact us immediately.

Please note that we may require images and/or videos and may require the product returning for testing before a replacement/refund can be issued.

for help or any questions regarding returns email us: info@candleandcoaster.com and someone will get back to you shortly.